Frequently Asked Questions
A number of questions are frequently asked by our customers during the
various product and
technical training sessions that we conduct each year at our in-house facilities or in the field at the customer location.
This month we will focus on the following two common questions.
Q: Do I have to use the original equipment manufacturers (OEM) brand filter on my equipment to honor the warranty?
A: The answer is no. In fact, it is against U.S. Federal Law for an equipment manufacturer to require the use of their brand of filter, unless they provide you with their filter at no charge during the warranty period.
Q: How do I know that the Baldwin filter will protect my equipment and last as long as the original equipment manufacturer says it should?
A: Baldwin filters are designed to meet or exceed the original equipment manufacturer's specifications for filtration performance. It is our commitment to you that using a Baldwin filter will provide a high level of protection for your equipment.